Contact Support
We’re Here to Help
Still need assistance? No problem—we’re just a message away. Whether you’re having trouble setting up a device, need help understanding your product’s features, or have questions about your order, our dedicated support team is here to make it easy.
We believe in fast, friendly, and knowledgeable service. No long waits. No confusing instructions. Just real people ready to help you get the most out of your smart home.
How to Reach Us:
- 📧 Email: [email protected]
Send us a detailed message anytime, and we’ll get back to you within 24 business hours.
Returns & Warranty
🛍️ Shop with Confidence
We want you to love your smart home experience. That’s why we offer a 30-day free return policy and a 1-year limited warranty on all our products. If something isn’t right, we’ll make it right—no stress, no runaround.
🔁 Return Eligibility & Process
Changed your mind? Ordered the wrong item? No problem. Here’s how it works:
- You can return any unused product in its original packaging within 30 days of delivery.
- Items must be in new, resellable condition with all original accessories and documentation.
- We’ll issue a full refund to your original payment method once we receive and inspect the return.
To start a return:
Please email [email protected] with the following details:
- Your full name
- Order number
- Reason for return
- Photos (if the item is damaged or incorrect)
Our support team will respond within 1 business day and guide you through the next steps, including a return shipping label if applicable.
Please note: Shipping fees are non-refundable unless the return is due to an error on our end.
🛡️ Warranty Registration
Every product we sell comes with a 1-year limited warranty covering defects in materials and workmanship under normal use. To make sure you’re covered:
- Register your product within 30 days of purchase using our [Warranty Registration Form].
- Keep your proof of purchase—it’s required for warranty claims.
- Warranty coverage includes free repair or replacement of defective items.
🔄 Replacements & Defective Items
If you receive a product that’s damaged or isn’t working properly, we’re here to help. Here’s what to do:
- Contact our support team at [email protected] with your order number and photos or a video of the issue.
- In most cases, we’ll send a replacement free of charge or guide you through a quick troubleshooting fix.
- If a return is necessary, we’ll cover the shipping.
Our Promise:
We stand behind our products and will always work with you to resolve any issue fairly and quickly.